Oles(staff) wrote:Hello!
Our R&D guys were working on eliminating the issue and we can be sure that it is solved now in our latest builds. Thus, there is no need for the utility any more.

Is that standard Starwind support policy, fix the issue for future builds, sorry if you were already impacted?

Sure,
it's been a month.
How is that recovery application looking for those with lost data?

Dann You might be experiencing a slightly different issue, although I have not seen a log playback tool published anywhere.

Reading between the lines of the comments I am to assume that since the newer versions have "theoretically" resolved this bug so you are more than welcome to better test your backups next time, pinkie swear you won't lose everything in production again. I was never given access to any util...

hate to be a pest but hate to have unrecoverable data,

TTT

Hello Oles, thank you for the reply. I did see the notification of this via e-mail. I will wait and see other results over much time. I believe requiring triple space is not very intuitive and likely should be built into the software with multiple safeguards, warnings, and perhaps visualizations. Th...

Thanks for letting me know. For reference also, I have sw 8.0.7509 thin datastores on my test host I have completely migrated off over a month ago. These datastores are consuming 3tb of space on disk. I never had more than a few hundred gigs on that datastore. I am decommissioning both of them now t...

Almost weekly check-in post. No progress then I am guessing?
Thread has been quiet

For me I setup Starwind about 4 months ago and I haven't even migrated all of our production servers to it! Not only that, it was 1 of 3 Starwind installations dividing up the write load. Our backup incremental's are only around 100gb on a bad day so we are not pounding away with data transfers. per...

I am willing to bet their phone is ringing off the hook right now, I bet you will find they have another customer on the line from an earlier call.

I would agree it would be professionally courteous if they at least e-mailed you or someone let you know.

I don't believe that's the case. It's a serious issue threatening their primary product. They have to be aware of the severity of the state of v8. I think they are not staffed to handle support requests in a timely manner, I have only ever talked to 2 engineers and most of my problems were addressed...

Same here,
I do not believe v8 was at all production ready. LSFS was what made me want the product and also my demise. This is only a disaster recovery effort for me at this point. How can I recovery my information to put on reliable storage elsewhere.

As an update to anyone following with Anatoly's post above they have not contacted me with any tool or fix, just the update he posted that they are working on it.

My current eta is Thursday, I reached out to Anatoly and am waiting on support. I restored existing servers to another datastore, I have not deleted or changed things since the disaster so I am hoping but I guess we will see. I will update this thread with my progress as any updates come for other u...

I just spent 2 1/2 hours on the phone with several engineers at VMware. they dug into the hex code of the partition tables and really exhausted many avenues. They were perplexed at how this could have happened and unable to recover any data/information. The metadata for the partitions is gone, my da...