I have a paid version and paid support. I don't know what level as it doesn't say on my invoice. I don't remember being given the option of choosing a service level. Yes, we have backups. We'd never do a physical move without backups immediately prior to the move but our good sense doesn't excuse lo...

We had to shut our 2 ESX servers down last night to move them. We got the recommend Starwind shutdown procedure from tech support. We performed that as given. An hour later when we powered the servers on according to the recommended procedures, which is to bring the Priority: First server online fir...