Ok got all the files in the log directory and kicked off the support bundle. Do you know if this takes a while before you see the files? I am not seeing anything in the log directory.

/opt/starwind/starwind-virtual-san/drive_c/starwind/hba_rescan.conf
- This does not exist I only see hba_rescan.ps1 and hba_rescan.py

cp -a /etc/netplan/
- Found this directory

cp /etc/fstab/
- Found this file

This is my first time touching these for the client. Is there a guide to where or best way to back these files up? I have been looking for the files through ssh for the past 20 minutes but have come up empty.

Sorry don't have a case number as this is an old ticket with us. I am trying to clean up some old ones and get them closed out. I am thinking they were wanting to backup the configs to store them offsite incase something happened and we would need to reinstall for some reason.

I am working an older ticket from someone that used to work for us. In the ticket he stated "I reached out and had a call with Starwinds they have passed this over to R&D and there is currently now backup feature within the GUI." So I guess I am looking at how we do the backup feature ...

We have a client that is using the HCI Appliance and is wanting us to backup the configuration. I have found online that you backup the files but I am not seeing this anywhere in the software, so with that I am not sure if its a version issue or what. The client is using version 1.5.460.5391+76fc51b...