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Not receiving download

Posted: Wed Oct 19, 2016 5:24 pm
by pyrotek
Hi,

I have tried to download StarWind V2V Converter by clicking the Download link at https://www.starwindsoftware.com/converter. I don't get any errors, I just never seem to receive the e-mail with the attachment.

I don't have a spam filter configured so it isn't accidentally going to a spam folder. The problem may be that our organisation filters out e-mail attachments using certain name extensions like .exe and .bat as a safeguard against malware. Is there some other way I can download this software?

Thanks!

Re: Not receiving download

Posted: Thu Oct 20, 2016 12:20 pm
by John Benz
Hello pyrotek,

As far as i know StarWind V2V Converter download originate in too steps.

1. You get link on your E-mail.
2. You download .exe file after click on link (in your E-mail box).

So there are no .exe files dat can be blocked by malware, because you don't receive .exe via E-mail. :)
pyrotek wrote:Hi,

I have tried to download StarWind V2V Converter by clicking the Download link at https://www.starwindsoftware.com/converter. I don't get any errors, I just never seem to receive the e-mail with the attachment.

I don't have a spam filter configured so it isn't accidentally going to a spam folder. The problem may be that our organisation filters out e-mail attachments using certain name extensions like .exe and .bat as a safeguard against malware. Is there some other way I can download this software?

Thanks!

Re: Not receiving download

Posted: Fri Oct 21, 2016 5:34 pm
by Al (staff)
Thanks John for your help.

Gentleman, is there anything can I help you with?