Starport causes server to crash

Travelcard · Mon Jun 23, 2008 9:30 am

We have two Servers that we want to mirror in a SAN.

I create the images and the mirror, but when it does the "Clear Mirrors" part and the "Please Wait" box is up the server with starport on it (the primary server) crashes.

The server starts up and reports this STOP error

I have changed the servers around and removed StarPort from the Secondary and installed it on the new Primary, but the error then moves to the new Primary.

I am mirroring 700GB images - there isn't a limit is there?

The servers are both Server 2003 SP2 and Starport is version 3.6.

Any help would be greatly appreciated.

Val (staff) · Mon Jun 23, 2008 10:38 am

Hi,
could you zip and upload the crash dump file (*.mdmp otr *.dmp) to a ftp/http server?
We need the information to investigate the problem...

Please email it to support@starwind.com

Thank you.

Travelcard · Mon Jun 23, 2008 11:15 am

Thanks for your quick reply, but I *think* I may have solved it. I turned off Disk Write Caching, rebooted the servers and tried again - and it ran through the wizard in seconds - not the hours it was taking.

I've mounted the mirror now and it appears OK. Is this normal behaviour that you would expect?

Thanks

Mon Jun 23, 2008 12:54 pm

Have you configured StarWind according to our guide?

>>I turned off Disk Write Caching

Is it in windows device manager ("enable write caching on the disk" option) or in StarWind ("cache mode" option) ?

Travelcard · Mon Jun 23, 2008 1:30 pm

Thanks again for the reply.

Yes, I am using that PDF to guide me through the install.

It is in Device Manager that I turned off the Write Caching. Should I also turn off the caching in StarWind? or should they both be enabled?

Thanks again.

Tue Jun 24, 2008 7:43 am

We always try to use default settings and by default "enable write caching on the disk" is enabled.

Both caching options should be enabled.

Could you please zip and upload the crash dump file (*.mdmp otr *.dmp) to a ftp/http server?
We need the information to investigate the problem...

Please email us to support

Travelcard · Tue Jun 24, 2008 7:56 am

Thanks for your reply again.
I will get those logs to you shortly.

Travelcard · Tue Jun 24, 2008 8:58 am

Ok, log download URL has been sent to support.

Cheers

Wed Jun 25, 2008 5:20 pm

Did not get anything from you unfortunately

What address did you send to and from?

Travelcard wrote:Ok, log download URL has been sent to support.

Cheers

Travelcard · Wed Jun 25, 2008 7:11 pm

I have just re-sent it, hopefully you will get it this time,
Thanks

Fri Jun 27, 2008 9:48 am

OK, have everything from you, working on the logs/dumps. We'll send you a link to the beta version to test. Thank you very much for cooperation!

Travelcard · Fri Jun 27, 2008 9:50 am

Thanks for your help with this. I'll let you know how it goes.

Mon Jun 30, 2008 1:36 pm

Yes, please keep us updated. Thank you for cooperation!

Travelcard wrote:Thanks for your help with this. I'll let you know how it goes.

Travelcard · Fri Jul 11, 2008 8:58 am

I'm afraid the new BETA still crashes.

Did you get anywhere with the logs?

Thanks.

Travelcard · Fri Jul 11, 2008 9:03 am

I just caught the memory dump screen:

0x0000008e (0xc0000005, 0xF3AAD483, 0xF2A34A40, 0x00000000)

tcpip.sys