How to reset password if denied access to management console

[g_woods]

My servers can access the targets fine; but I cannot access the console. I looked at the config file; and the username is the default. Default password should be the same; but it is not working. I tried other usernames and passwords to no avail. Log file shows:

4/14 7:24:49.076 4c4 conf: Accepted control connection from 223.168.5.28:50187.
4/14 7:24:49.107 81c conf: *ERROR* Invalid auth method!
4/14 7:24:49.107 81c conf: Control connection closed.
4/14 7:24:55.878 4c4 conf: Accepted control connection from 223.168.5.28:50188.
4/14 7:24:55.909 894 conf: *ERROR* Invalid auth method!
4/14 7:24:55.909 894 conf: Control connection closed.
4/14 7:27:13.093 4c4 conf: Accepted control connection from 223.168.5.28:50189.
4/14 7:27:13.108 1f0 conf: Invalid auth name and response: 'xen-drive', '0bMgMmvnUgtaCHl6/ZBtoZFQ=='!
4/14 7:27:13.108 1f0 conf: Control connection closed.
4/14 7:27:16.213 4c4 conf: Accepted control connection from 223.168.5.28:50190.
4/14 7:27:16.228 bf8 conf: Invalid auth name and response: 'xen-drive', '0bVTsSEnViwXNHaZH4Y2LJEw=='!
4/14 7:27:16.228 bf8 conf: Control connection closed.
4/14 7:27:19.317 4c4 conf: Accepted control connection from 223.168.5.28:50191.
4/14 7:27:19.333 9a8 conf: Invalid auth name and response: 'xen-drive', '0bgbyhMX25fxxa38NCr+gGrg=='!
4/14 7:27:19.333 9a8 conf: Control connection closed.
4/14 7:29:53.130 4c4 conf: Accepted control connection from 223.168.5.28:50192.
4/14 7:29:53.146 4c8 conf: *ERROR* Invalid auth method!
4/14 7:29:53.146 4c8 conf: Control connection closed.
4/14 7:30:19.774 4c4 conf: Accepted control connection from 223.168.5.28:50193.
4/14 7:30:19.790 b78 conf: *ERROR* Invalid auth method!
4/14 7:30:19.790 b78 conf: Control connection closed.
4/14 8:09:11.756 4c4 conf: Accepted control connection from 223.168.5.28:50212.
4/14 8:09:11.771 1b0 conf: *ERROR* Invalid auth method!
4/14 8:09:11.771 1b0 conf: Control connection closed.
4/14 8:09:23.331 4c4 conf: Accepted control connection from 223.168.5.28:50213.
4/14 8:09:23.346 854 conf: *ERROR* Invalid auth method!
4/14 8:09:23.346 854 conf: Control connection closed.

[@ziz (staff)]

My servers can access the targets fine; but I cannot access the console. I looked at the config file; and the username is the default. Default password should be the same; but it is not working. I tried other usernames and passwords to no avail. Log file shows:

The procedure of password recovery cannot be published in the forum. Please contact support department or your sales account manager for assistance.

[g_woods]

This is from the config file. Am I correct in assuming that the login name is configured as "root"?

<authentication>
<!--Username and password used for the control connection.-->
<Login value="root"/>
<Password value="##evVRsIJtRmAEEd2sCslZDg=="/>
<!--CHAP authentification for control connections-->
<!--
<CtlAuthMode value="chap"/>
<CtlAuthServerName value="srv"/>
<CtlAuthServerSecret value="123"/>
<CtlAuthClientName value="user"/>
<CtlAuthClientSecret value="345"/>
-->

[@ziz (staff)]

This is from the config file. Am I correct in assuming that the login name is configured as "root"?

<authentication>
<!--Username and password used for the control connection.-->
<Login value="root"/>
<Password value="##evVRsIJtRmAEEd2sCslZDg=="/>
<!--CHAP authentification for control connections-->
<!--
<CtlAuthMode value="chap"/>
<CtlAuthServerName value="srv"/>
<CtlAuthServerSecret value="123"/>
<CtlAuthClientName value="user"/>
<CtlAuthClientSecret value="345"/>
-->

Absolutely right, the login is set to default "root" as well as the password is set to default "starwind". So, you don't need password recovery. You should check the authentication parameters of the server you are connecting to.
Are you trying to connect to a remote StarWind server or local?