High memory usage for StarWindService.exe (10GB RAM)

[arodriguez]

Hi!!

My problem:
After 2 days elapse StarWindService.exe service is consumed the entire mamory of the virtual machine. This behavior was not presented before. Starting the OS memory consumption is 5GB, Then at 2 days 10GB is consumed...

OS: Windows server 2008 R2 (VMWare Virtual Machine)
Total Memory: 10GB
Total vCPU: 2 vCPU / 8 vCores

StartWind targets:

Target 1
-----------------------------------
Device: ImageFile1
Size: 2TB
Cache Mode: Write-back caching
Cache size: 2048
Expiriy ms: 5000

Target 2
-----------------------------------
Device: ImageFile2
Size: 2TB
Cache Mode: Write-back caching
Cache size: 2048
Expiriy ms: 5000

Thanks for the help they can provide.

Adriana Rodriguez

[anton (staff)]

Can you send PerfMon and / or Task Manager report for memory usage per process? Just make sure you enable everything (all columns) as TM by default logs very few of them... Also please send StarWind log. Thanks!

[arodriguez]

Please, we need an email to send the requested data whose size is 1.6 mb. (zip file)

Thanks

[Max (staff)]

Please use the support@starwindsoftware.com

[arodriguez]

Thanks, the information has been sent.

[Anatoly (staff)]

In your logs I see that you are using not the latest build of our software. Could you please upgrade your SAN software to the latest version.
you should see the download link on your customer page (please see the link below).
http://www.starwindsoftware.com/customer-page

I will ask you to keep us updated about реу progress running.

[arodriguez]

Ok, updating StarWind ...

I will monitor for 3 days and let you know.

Thanks in advance

[Anatoly (staff)]

OK, thank you.
We will wait for update from you.

[arodriguez]

The first NAS is working properly in the last 40 days. Thanks

Now I have the same problem with a new NAS using deduplicated disk. For better illustration I sent a screenshot of the problem. Basically the service (StarWindService.exe) is consumed all memory on NAS server... Only if use a deduplicated disk.

That may be happening?

Thanks

[anton (staff)]

Dedupe engine is using RAM for hash tables and virtual <-> translation maps. + cache.

Can you list your DD device properties (size, allocated cache, dedupe segment size etc)?

The first NAS is working properly in the last 40 days. Thanks

Now I have the same problem with a new NAS using deduplicated disk. For better illustration I sent a screenshot of the problem. Basically the service (StarWindService.exe) is consumed all memory on NAS server... Only if use a deduplicated disk.

That may be happening?

Thanks