Starwind Crash -- Help needed figuring out what went wrong.

[breakaway]

Hello,

I've been using starwind (Free Edition) without incident to share storage from a Server 2012 box to my two ESXi hosts via iSCSI for a while now. Unfortunately, on Friday (the 13th none the less), it appears storage was pulled out from under the VMs. This resulted in quite a large outage which took everything out -- all datastores inaccessible.

I tried to use starwind console installed on my local machine to connect to my starwind server to figure out what the issue was, but as soon as I'd select the server in the tree and hit 'connect' it'd lock up the whole starwind management console application -- it would go 'not responding' and I'd have to kill the process.

Finally I connected to the starwind server itself using RDP, and launched the starwind management console, but as soon as I'd select the server in the tree on the left side and click "Connect", teh whole application would crash (not responding). I left it for a couple of minutes hoping it'd connect, but after about 2-3 minutes I got a prompt stating starwind was not licensed, and that I was to enter my license key. I had my key handy so I tried to browse to it and apply it, but the same window would just continue to popup again claiming my starwind was unlicensed.

In desperation, I finally restarted the Starwind server, then the storage came back as normal. I did try to restart the service first, but it wouldn't stop and I'd get a prmopt saying "Service did not stop in the allocated time" (or something to that effect".

Now that the dust has settled, I'm trying to figure out what has caused this. Figured a good place to start would be the starwind log files. I'm trying to read the log trying to make sense of it but I can't pinpoint it. At the time, my log level was set to 1 in starwind.cfg which is the default, so I suspect the information I require may not even be in the log files to begin with.

A link to the relevant excerpt of the log file is available here: http://pastebin.com/yKpqiSKC

Also positive licensing isn't hte issue since I remember applying the license, and the log files (the first few lines when starwind starts) shows that it is licensed.

I have a .mdmp file that was created, but it's almost 2GB in size -- can I analyze this myself? If not I can host it somewhere for support to download.

Any insight on why the crash happened is most welcome.

[anton (staff)]

Nice... Please zip both minidupms and logs, put on some shared location (Dropbox?) and send an e-mail with a link to (and this forum thread as well) to support@starwindsoftware.com so technies could take a look.
From what you've provided it's not really possible to understand what had happened - scenario is pretty much common. Thank you!

[breakaway]

Hello,

I've hosted the log online and e-mailed support (Rather not post up private information about my organisation here on the internet)

Eagerly awaiting a response.

[Anatoly (staff)]

Just want to let the community know that we received the logs and currently we are reviewing them.