200 Failed: synchronizer has invalid state

[networkeng123]

There was a power outage on site

[yaroslav (staff)]

Got it.
Please remove write-back caching if you use it.
Could you please share the screenshot from the Windows-based management console?
If both nodes say NOT SYNCHRONIZED and PARTNER NOT SYNCHRONIZED
1. Stop StarWindService on both
2. For one go to the headers directory and edit HA.swdsk
see the area that looks like
<node id="1" name="HAImage" shut="false" active="true" flags="0">
<storages>
<storage_ref id="1"/>
</storages>
<parameters>
<type>1</type>
<priority>2</priority>
<auto_sync>true</auto_sync>
<sync_status>1</sync_status>
<sync_delay>50</sync_delay>
<sync_traffic_share>50</sync_traffic_share>
<failover_conf>0</failover_conf>
<last_sync_snap_id>0</last_sync_snap_id>
<alua_access_state>0</alua_access_state>
</parameters>
</node>
<node id="2" name="iqn.2008-08.com.starwindsoftware:10.1.101.4-swstorage3" shut="false" active="true">
<storages>
<storage_ref id="2"/>
</storages>
<parameters>
<type>1</type>
<priority>1</priority>
<sync_status>0</sync_status>
<alua_access_state>0</alua_access_state>
<type_bitmap>RAM</type_bitmap>
</parameters>
</node>
</header>
3. Start the service.
4. Bring up the storage in Failvoer Cluster or rescan ESXi hosts.
5. Make sure data is up-to-date.
6. If up-to-date, start StarWind Service on the remaining node.

[networkeng123]

HI,

This has made no effect, still not synchronised.

[yaroslav (staff)]

Did you stop the service before making the change?

[networkeng123]

HI,

I stopped the "starwindservice" or there any others that need to be stopped?

[yaroslav (staff)]

Hi,

Yes, that's the right server. Can you please show what the Management Console looks like?
P.S. Please consider scaling to the perpetual key to be able to get support (see more on support plans https://www.starwindsoftware.com/support)

[networkeng123]

see attached

[yaroslav (staff)]

Try the following
1. Stop StarWindService on both nodes.
2. Edit the HA.swdsk and HA.swdsk.bak for one node.
3. Start StarWindService for that node.

Do you see iSCSI connections to be connected in iSCSI Initiator for that node?

[networkeng123]

No the iSCSI connections have disappeared and the "service is unavailable"

[yaroslav (staff)]

Please let me know if you tried the steps from the previous post.

[networkeng123]

Yes i have this, still the same.

[yaroslav (staff)]

Please share the headers with me here.

[networkeng123]

removed

[yaroslav (staff)]

Reach out to support using 1218499 and this thread as your reference.

[networkeng123]

I rebooted it and it fixed it.