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Permission was not added correctly

Posted: Mon Mar 15, 2010 8:35 pm
by haahof
I recently upgraded to the version v5.2 and am having troubles adding new CHAP permissions. I get the following error:

Permission was not added correctly
The feature is not allowed by the license


I can remove my license and fall back into trial mode which allows me to add what I need. Once my new CHAP permissions have been added I reapply the license and everything seems to work. Obviously this is not a long term solution.

Any Ideas?

-christopher

Re: Permission was not added correctly

Posted: Tue Mar 16, 2010 12:19 am
by haahof
I think my 5.0 key doesnt work correctly with 5.2. Do I need a new key?

-christopher

Re: Permission was not added correctly

Posted: Tue Mar 16, 2010 10:28 am
by Constantin (staff)
Please, send us a report to support@starwindsoftware.com with ziped StarWind.cfg and log files and link to this topic in mail.
Thank you.

Re: Permission was not added correctly

Posted: Tue Mar 16, 2010 2:24 pm
by haahof
I talked again with sales. They initially thought my 5.0 key would work with 5.2 software... but that was not the case. He got me squared away and now I am opperational.

Thank you Michael Walsh!

-christopher

Re: Permission was not added correctly

Posted: Fri Mar 19, 2010 11:27 am
by Constantin (staff)
Good to hear that is fine now.