Starwind service not found on host

jaschoon · Wed Aug 11, 2010 6:07 am

hello:

i have been trying to use starwind (v.5.4.1579) with several esxi guests and have begun receiving the following message when i try to connect to a host-

StarWind service not found on host

i have checked windows 7 services and the starwind service is started and set to auto/delayed. a reboot didnt help. i have built several other hosts within the starwind server with different ips (including 127.0.0.1) but no luck.

any help you may be able to provide would be greatly appreciated.

thanks in advance,
js

Constantin (staff) · Wed Aug 11, 2010 9:14 am

Starting option is set to auto/delayed is made specially to be sure, that StarWind will be started after all network services of Windows, and OS will get its IP for sure.
You can go to %Program Files%/StarWind Software/StarWind/logs and look into log file what is the reason of your problem. Also please check your password. And keep me updated

jaschoon · Wed Aug 11, 2010 5:08 pm

thanks very much for the location of the log file. i will let you know what i find.

thanks,
js

Wed Aug 11, 2010 5:24 pm

Please send zipped log to support@starwindsoftware.com with some of your comments and we'll be happy to help to solve this issue. Thanks!

jaschoon wrote:thanks very much for the location of the log file. i will let you know what i find.

thanks,
js

jaschoon · Wed Aug 11, 2010 6:41 pm

anton:

thanks very much for your quick reply. i have forwarded the most recent log file to the address you mentioned.

js

jaschoon · Wed Aug 11, 2010 11:15 pm

one other question- can you please point me to where the password is set? i have tried to use anonymous, basic & chap in my testing. i want to be sure that the password wasnt changed and that is causing the connection to fail.

thanks,
js

jaschoon · Thu Aug 12, 2010 1:42 pm

just as an fyi- i reinstalled starwind and the issue was resolved. any help in working out why this occurred would be great but i am up and running again.

thanks,
js

Thu Aug 12, 2010 5:56 pm

Nice to know you're fine now

It's a pity we did not manage to pinpoint and fix the issue however

Hope somebody else will hit it one day

jaschoon wrote:just as an fyi- i reinstalled starwind and the issue was resolved. any help in working out why this occurred would be great but i am up and running again.

thanks,
js

drfurly · Thu May 02, 2013 6:27 pm

I think I just figured this one out. I ran into this problem on a server I just setup, but then moved to a different VLAN for management. After inspecting the Starwind.cfg file in the program directory, I notices a reference to the old IP address in the CTLInterface tag: <CtlInterface value="x.x.x.x"/>. I updated the IP address, restarted the Starwind Service, and was able to reconnect. I don't believe a reinstallation was needed. I hope this helps anyone who finds themselves in this situation.

Best,

Chris

Wed May 08, 2013 11:27 am

We love self-supporting customers

Thank you very much for the heads-up!