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High memory usage for StarWindService.exe (10GB RAM)
Posted: Sun Apr 29, 2012 4:44 pm
by arodriguez
Hi!!
My problem:
After 2 days elapse StarWindService.exe service is consumed the entire mamory of the virtual machine. This behavior was not presented before. Starting the OS memory consumption is 5GB, Then at 2 days 10GB is consumed...
OS: Windows server 2008 R2 (VMWare Virtual Machine)
Total Memory: 10GB
Total vCPU: 2 vCPU / 8 vCores
StartWind targets:
Target 1
-----------------------------------
Device: ImageFile1
Size: 2TB
Cache Mode: Write-back caching
Cache size: 2048
Expiriy ms: 5000
Target 2
-----------------------------------
Device: ImageFile2
Size: 2TB
Cache Mode: Write-back caching
Cache size: 2048
Expiriy ms: 5000
Thanks for the help they can provide.
Adriana Rodriguez
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Sun Apr 29, 2012 6:35 pm
by anton (staff)
Can you send PerfMon and / or Task Manager report for memory usage per process? Just make sure you enable everything (all columns) as TM by default logs very few of them... Also please send StarWind log. Thanks!
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Wed May 02, 2012 2:34 pm
by arodriguez
Please, we need an email to send the requested data whose size is 1.6 mb. (zip file)
Thanks
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Wed May 02, 2012 6:26 pm
by Max (staff)
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Wed May 02, 2012 6:42 pm
by arodriguez
Thanks, the information has been sent.
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Thu May 03, 2012 9:11 am
by Anatoly (staff)
In your logs I see that you are using not the latest build of our software. Could you please upgrade your SAN software to the latest version.
you should see the download link on your customer page (please see the link below).
http://www.starwindsoftware.com/customer-page
I will ask you to keep us updated about реу progress running.
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Thu May 03, 2012 4:56 pm
by arodriguez
Ok, updating StarWind ...
I will monitor for 3 days and let you know.
Thanks in advance
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Fri May 04, 2012 1:23 pm
by Anatoly (staff)
OK, thank you.
We will wait for update from you.
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Wed Jul 11, 2012 5:32 am
by arodriguez
The first NAS is working properly in the last 40 days. Thanks
Now I have the same problem with a new NAS using deduplicated disk. For better illustration I sent a screenshot of the problem. Basically the service (StarWindService.exe) is consumed all memory on NAS server... Only if use a deduplicated disk.
That may be happening?
Thanks
Re: High memory usage for StarWindService.exe (10GB RAM)
Posted: Wed Jul 11, 2012 8:52 am
by anton (staff)
Dedupe engine is using RAM for hash tables and virtual <-> translation maps. + cache.
Can you list your DD device properties (size, allocated cache, dedupe segment size etc)?
arodriguez wrote:The first NAS is working properly in the last 40 days. Thanks
Now I have the same problem with a new NAS using deduplicated disk. For better illustration I sent a screenshot of the problem. Basically the service (StarWindService.exe) is consumed all memory on NAS server... Only if use a deduplicated disk.
That may be happening?
Thanks