unable to open storage (5)

Software-based VM-centric and flash-friendly VM storage + free version

Moderators: anton (staff), art (staff), Max (staff), Anatoly (staff)

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Toyer
Posts: 2
Joined: Sat Jun 16, 2012 8:43 pm

Sat Jun 16, 2012 8:59 pm

Our Disk System with DDD file ran out of space. to resolve the issue I disconnected all attached initiators, detached the device from the target, removed the target. Then I copied all the files to another raid5 and tried to create a new ddd device from existing virtual disk.
Then I get an error "Failed to get Information from the storage. Failed to open the storage (error 5).
Same if I try to mount in on the original Disk!
Looked in the logfiles, lots of errors - I have attached the log.

We have some production data in this DDD.
Please advise!
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anton (staff)
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Posts: 4021
Joined: Fri Jun 18, 2004 12:03 am
Location: British Virgin Islands
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Sat Jun 16, 2012 11:21 pm

There's no log attached. Please zip it and send back with your comments to support@starwindsoftware.com e-mail alias. Thanks!
Regards,
Anton Kolomyeytsev

Chief Technology Officer & Chief Architect, StarWind Software

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Toyer
Posts: 2
Joined: Sat Jun 16, 2012 8:43 pm

Mon Jun 18, 2012 6:25 am

logs sent via mail - refID #00006227
Please send all email answers/requests to registered Forum email address as the email address registered with the product is not available as the mailserver is on the unmountable storage!
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Anatoly (staff)
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Joined: Tue Mar 01, 2011 8:28 am
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Thu Jun 21, 2012 11:49 am

Just quick update for the community:
The logs are now reviewing by the R&D.
Best regards,
Anatoly Vilchinsky
Global Engineering and Support Manager
www.starwind.com
av@starwind.com
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