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unable to open storage (5)

Posted: Sat Jun 16, 2012 8:59 pm
by Toyer
Our Disk System with DDD file ran out of space. to resolve the issue I disconnected all attached initiators, detached the device from the target, removed the target. Then I copied all the files to another raid5 and tried to create a new ddd device from existing virtual disk.
Then I get an error "Failed to get Information from the storage. Failed to open the storage (error 5).
Same if I try to mount in on the original Disk!
Looked in the logfiles, lots of errors - I have attached the log.

We have some production data in this DDD.
Please advise!

Re: unable to open storage (5)

Posted: Sat Jun 16, 2012 11:21 pm
by anton (staff)
There's no log attached. Please zip it and send back with your comments to support@starwindsoftware.com e-mail alias. Thanks!

Re: unable to open storage (5)

Posted: Mon Jun 18, 2012 6:25 am
by Toyer
logs sent via mail - refID #00006227
Please send all email answers/requests to registered Forum email address as the email address registered with the product is not available as the mailserver is on the unmountable storage!

Re: unable to open storage (5)

Posted: Thu Jun 21, 2012 11:49 am
by Anatoly (staff)
Just quick update for the community:
The logs are now reviewing by the R&D.