Starwind Console Crashing

vivek · Tue Sep 25, 2012 10:57 pm

I am using Starwind version 5.8.2059 with the HA license. I was able to create 19 HA stores with full sync, etc without any issues. However, I am not able to create the 20th store. Every time I go through the wizard to create an HA store, at the very last step before I can hit finish, the StarWind console crashes. I am not able to do anything on it until I reboot the entire server.
I have verified that all the NIC drivers are up to date and Windows is patched, etc. Is there a limit on the number of HA store that can be created? There is nothing in the logs that StarWind support was able to find

that suggested any issue. Please help!!

Wed Sep 26, 2012 7:00 am

1) Please update to the most recent version of StarWind (V6)

2) Please give a try to 1) and if you'd experience the same issues we'd be happy to take a look at them

Thank you!

vivek wrote:I am using Starwind version 5.8.2059 with the HA license. I was able to create 19 HA stores with full sync, etc without any issues. However, I am not able to create the 20th store. Every time I go through the wizard to create an HA store, at the very last step before I can hit finish, the StarWind console crashes. I am not able to do anything on it until I reboot the entire server.
I have verified that all the NIC drivers are up to date and Windows is patched, etc. Is there a limit on the number of HA store that can be created? There is nothing in the logs that StarWind support was able to find that suggested any issue. Please help!!

vivek · Wed Sep 26, 2012 5:43 pm

Thanks for the suggestion! I won't be able to perform an upgrade until next week because I still have stores that are not HA yet and need to schedule downtime. But is there a bug in the version I am currently on that would cause this issue? Because otherwise I am just wasting more time if I run into the same issue again after the upgrade!! Thank you!

Wed Sep 26, 2012 7:33 pm

Sure. Waiting for your feedback. Thank you!

vivek wrote:Thanks for the suggestion! I won't be able to perform an upgrade until next week because I still have stores that are not HA yet and need to schedule downtime. But is there a bug in the version I am currently on that would cause this issue? Because otherwise I am just wasting more time if I run into the same issue again after the upgrade!! Thank you!

vivek · Tue Oct 02, 2012 8:43 pm

For anyone who cares, this was caused by a license issue. The license was for 8 TB and the newest LUN I was provisioning took it over the 8 TB limit causing the the console to crash instead of showing an error. Starwind will look into improving that so that the console doesn't crash.

Tue Oct 02, 2012 11:20 pm

WOW

We'll check it out ASAP. Thank you for reporting!!!

vivek wrote:For anyone who cares, this was caused by a license issue. The license was for 8 TB and the newest LUN I was provisioning took it over the 8 TB limit causing the the console to crash instead of showing an error. Starwind will look into improving that so that the console doesn't crash.

Tue Oct 09, 2012 2:34 pm

vivek,

Could you pls upload .mdmp file from С:\Users\<username>\AppData\Roaming\StarWind\5\Console\ to some file hosting(mediafire or other) and send upload link to this email beta-testing@starwindsoftware.com.

vivek · Wed Oct 10, 2012 1:06 am

Hi

I have no such files in that location.

Thu Oct 11, 2012 1:31 pm

That is weird. Do you see any .mdmp files in StarWind installation folder?