Invalid Storage Selected Error 13

[bdawson]

Hi Guys,

I had a drive starwind dedupe drive stop working after a server reboot so I restored the drive from backup. When trying to remount the drive I get Invalid Storage selected Error 13. I have restored drives in the past without any issue but for some reason this one I can't get working. Below is the part in the log file relating to the mounting. Any help would be appreciated.

7/1 22:36:04.859 890 conf: Target [0x0000000001A016D0] 'iqn.2008-08.com.starwindsoftware:sdalumsvr012.pngum.local-dctest' has been created, 0 devices attached.
7/1 22:36:04.859 890 conf: Reaction of type 'eventlog' [0xFFFFFFFF, 0x0C] loaded successfully.
7/1 22:36:04.859 890 conf: Variable 'DefaultAccessPolicy' is set to 'allow'.
7/1 22:36:04.859 890 Srv: Update tracker options: UpdatePeriod = 7, UpdateLastRequest = 20130701, UpdateHost = www.starwindsoftware.com, UpdatePage = /updatetracker/index.php, UpdatePort = 80, UpdateCopyId = CBDA2883-D92A-411D-9245ABE7A1489DA3
7/1 22:36:04.859 890 Srv: Refreshing device list (complete)...
7/1 22:36:04.890 890 SPTI: '\\?\scsi#disk&ven_vmware&prod_virtual_disk#5&1982005&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}': 'VMware Virtual disk 1.0 ': adapter 2, bus 0, target 0, LUN 0; maxTransferLength 16777215, alignmentMask 0x0
7/1 22:36:04.953 890 PerformanceDB: CPerformanceCounter::WriteOperationalData called on uninitialized counter(DB entry: 0000000000000000, Record: 0000000000000000).
7/1 22:36:04.953 890 PerformanceDB: CPerformanceCounter::Close exiting with error: WriteOperationalData failed.
7/1 22:36:04.953 890 SPTI: '\\?\scsi#disk&ven_vmware&prod_virtual_disk#5&1982005&0&000200#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}': 'VMware Virtual disk 1.0 ': adapter 2, bus 0, target 2, LUN 0; maxTransferLength 16777215, alignmentMask 0x0
7/1 22:36:04.953 890 PerformanceDB: CPerformanceCounter::WriteOperationalData called on uninitialized counter(DB entry: 0000000000000000, Record: 0000000000000000).
7/1 22:36:04.953 890 PerformanceDB: CPerformanceCounter::Close exiting with error: WriteOperationalData failed.
7/1 22:36:04.953 890 SPTI: '\\?\ide#cdromnecvmwar_vmware_ide_cdr10_______________1.00____#5&290fd3ab&0&1.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}': ' NECVMWar VMware IDE CDR10 1.00': adapter 1, bus 1, target 0, LUN 0; maxTransferLength 131072, alignmentMask 0x1
7/1 22:36:04.953 890 Srv: Found SPTI device '\\?\ide#cdromnecvmwar_vmware_ide_cdr10_______________1.00____#5&290fd3ab&0&1.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}': ' NECVMWar VMware IDE CDR10 1.00'
7/1 22:36:04.953 8e4 conf: Waiting for Control connections at 0.0.0.0:3261 ...
7/1 22:36:04.953 990 bc: Waiting for broadcast UDP packets at 0.0.0.0:3261...
7/1 22:36:04.953 890 Srv: Waiting for iSCSI connections at 192.168.240.2:3260 ...
7/1 22:36:04.953 890 Srv: Waiting for iSCSI connections at 127.0.0.1:3260 ...
7/2 6:36:54.198 8e4 conf: Accepted control connection from 127.0.0.1:63278.
7/2 6:37:16.912 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:37:18.269 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:37:18.269 c9c Sw: *** Browser_ParsePath: Incorrect path supplied: 'Metadata\D\Data1\Data1.spmetadata'!
7/2 6:37:18.269 c9c Sw: *** Control_GetFileSize: Could not retrieve directory info!
7/2 6:37:18.269 c9c FileBrowser: Return param: 'FileSize' = 'Failed: invalid path provided'
7/2 6:37:18.284 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:37:18.284 c9c Sw: *** Browser_ParsePath: Incorrect path supplied: 'Metadata\D\Data1\Data1.spmetadata'!
7/2 6:37:18.284 c9c Sw: *** Control_GetFileSize: Could not retrieve directory info!
7/2 6:37:18.284 c9c FileBrowser: Return param: 'FileSize' = 'Failed: invalid path provided'
7/2 6:37:18.362 c9c Sp: *** CStarPackCore::CreateEx 13 Data header tag is invalid
7/2 6:37:18.362 c9c Sp: --- CStarPackCore::CreateEx (line #2815) 13
7/2 6:37:18.362 c9c Sp: --- CStarPackSemaphore::MultiSignal 487 SpSemaphoreObjectSignal( 0x0000000000000000, 16 ) 487
7/2 6:37:18.362 c9c Sp: --- CStarPackSemaphore::MultiSignal (line #280) 487
7/2 6:37:18.362 c9c Sp: --- SpCoreObjectCreateFromParams 13 *ppCore->pCore->Create( 0x00000000015E8CA8 ) 22973616
7/2 6:37:18.362 c9c Sp: --- SpCoreObjectCreateFromParams (line #7704) 13
7/2 6:37:18.362 c9c Sw: *** DDDisk_ControlIsStorageValid: Create SP object failed, status ( 13 ) - 'Invalid data'.
7/2 6:43:35.635 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:43:37.211 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:43:37.211 c9c Sw: *** Browser_ParsePath: Incorrect path supplied: 'Metadata\D\Data1\Data1.spmetadata'!
7/2 6:43:37.211 c9c Sw: *** Control_GetFileSize: Could not retrieve directory info!
7/2 6:43:37.211 c9c FileBrowser: Return param: 'FileSize' = 'Failed: invalid path provided'
7/2 6:43:37.226 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:43:37.226 c9c Sw: *** Browser_ParsePath: Incorrect path supplied: 'Metadata\D\Data1\Data1.spmetadata'!
7/2 6:43:37.226 c9c Sw: *** Control_GetFileSize: Could not retrieve directory info!
7/2 6:43:37.226 c9c FileBrowser: Return param: 'FileSize' = 'Failed: invalid path provided'
7/2 6:43:37.258 c9c Sp: *** CStarPackCore::CreateEx 13 Data header tag is invalid
7/2 6:43:37.258 c9c Sp: --- CStarPackCore::CreateEx (line #2815) 13
7/2 6:43:37.258 c9c Sp: --- CStarPackSemaphore::MultiSignal 487 SpSemaphoreObjectSignal( 0x0000000000000000, 16 ) 487
7/2 6:43:37.258 c9c Sp: --- CStarPackSemaphore::MultiSignal (line #280) 487
7/2 6:43:37.258 c9c Sp: --- SpCoreObjectCreateFromParams 13 *ppCore->pCore->Create( 0x00000000015E8CA8 ) 22973616
7/2 6:43:37.258 c9c Sp: --- SpCoreObjectCreateFromParams (line #7704) 13
7/2 6:43:37.258 c9c Sw: *** DDDisk_ControlIsStorageValid: Create SP object failed, status ( 13 ) - 'Invalid data'.
7/2 6:46:03.128 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:46:04.360 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:46:04.360 c9c Sw: *** Browser_ParsePath: Incorrect path supplied: 'Metadata\D\Data1\Data1.spmetadata'!
7/2 6:46:04.360 c9c Sw: *** Control_GetFileSize: Could not retrieve directory info!
7/2 6:46:04.360 c9c FileBrowser: Return param: 'FileSize' = 'Failed: invalid path provided'
7/2 6:46:04.376 c9c FileBrowser: Return param: 'FileSize' = '208401879040'
7/2 6:46:04.376 c9c Sw: *** Browser_ParsePath: Incorrect path supplied: 'Metadata\D\Data1\Data1.spmetadata'!
7/2 6:46:04.376 c9c Sw: *** Control_GetFileSize: Could not retrieve directory info!
7/2 6:46:04.376 c9c FileBrowser: Return param: 'FileSize' = 'Failed: invalid path provided'
7/2 6:46:04.392 c9c Sp: *** CStarPackCore::CreateEx 13 Data header tag is invalid
7/2 6:46:04.392 c9c Sp: --- CStarPackCore::CreateEx (line #2815) 13
7/2 6:46:04.392 c9c Sp: --- CStarPackSemaphore::MultiSignal 487 SpSemaphoreObjectSignal( 0x0000000000000000, 16 ) 487
7/2 6:46:04.392 c9c Sp: --- CStarPackSemaphore::MultiSignal (line #280) 487
7/2 6:46:04.392 c9c Sp: --- SpCoreObjectCreateFromParams 13 *ppCore->pCore->Create( 0x00000000015E8CA8 ) 22973616
7/2 6:46:04.392 c9c Sp: --- SpCoreObjectCreateFromParams (line #7704) 13
7/2 6:46:04.392 c9c Sw: *** DDDisk_ControlIsStorageValid: Create SP object failed, status ( 13 ) - 'Invalid data'.

[Max (staff)]

Hi Bdawson,
I'm really sorry for the inconvenience caused.
I'm wondering if you ran out of space on the volume where the dd device is stored.
If so, please rename the *.spmetadata file of the device you're having trouble with and then restart the StarWind service.
After that you'll be able to get the device in RO mode.
Hope this helps

[bdawson]

Hi Max,

No I still have over 50 GB of space on that drive. I dismounted the drive and now when I try to mount it I get invalid storage unable to find path\*.spmetadata.

Thanks
Brad Dawson

[Anatoly (staff)]

Would you be so kind to doublecheck if you pointing to the correct file, and if the file name is not misspelled.

[bdawson]

Hi Thanks for the reply. Yes I selected the file from the browse button. So am sure the name and path are correct.
I ended up restoring the whole VM environment to try and fix the problem. It gets stuck on 99% mounting (I have left it for over 12 hours). Here is what is in the log file.

CStarPackFlatBucketFile::ParseConsistencyPointStraight 95%7/17 14:44:34.556 b38 Sp:
CStarPackFlatBucketFile::ParseConsistencyPointStraight 96%

[Anatoly (staff)]

Sorry to hear that you are in such trouble.
May I ask you to drop the logs on the time of the issue to support@starwindsoftware.com (please don`t forget to put hte reference to this topic in your email)?

Thank you

P.S. I see that you`ve started anothere topic, dedicated to your last message, and UI want to ask you to continue troubleshooting your issue in this topic.

Thanks again.

[Anatoly (staff)]

We`ve just received the logs.
You are running pretty outdated version - 5.8, while the current is 6.0.
Can I ask you to update the SAN software and see if it will help you?
Thank you

[bdawson]

Hi Anatoly,

After 5 hours of trying it finally opened in read only format. This is perfect as I can retrieve the data.

Thanks for your help

[Anatoly (staff)]

Great to hear that! Thanks for the heads up!

I hope you (and noone) will run into such troubles ever again.