Starwind Service not found

[andrewcoaton]

When I try to connect to my starwind server through the console I get starwind service not found on host XXX.
I did find an article on this and one option was to restart the starwind service on the server. That's great but what happens if I restart that service when I have multiple critical servers hanging off the LUN's. Another fix was simply reinstall the product. All of this sounds scary when you have production servers still working on this. I simply can manage it through the console. Is there a sensible fix detailing what the risks are if I do x y z. I guess this is where you get what you pay for. Ive worked with many SAN systems but never have I seen such scenarios where I loose complete control of a SAN with such drastic measures to fix them. PS I also have a DR Starwind SAN and I have similar, the console connects and then it goes none responsive. So I have 2 starwind SAN's on the same customer site that I can no longer manage. Does anyone have any ideas how to fix these issues.

[Anatoly (staff)]

Hi,

Sorry to hear that you are in trouble.

May I ask you to doublecheck that you`ve configured SW Mgmt concole to connect to the host using the valid IP first before doing something else?

As about your other questions - can I ask you to clarify what device type (CDP, DD, HA, etc) are you using?

Thanks

[andrewcoaton]

Okay

I am connecting to 127.0.0.1:3261. The device type is HD / virtual basic.
Just to clarify this has been working. There have been no updates performed on the server. Incidentally the DR SAN is now connected to the console after leaving it for a few minutes. The main concern is the Live SAN which reports the starwind service not found on host XXX. I have also tried connecting to the IP address of the host.

[andrewcoaton]

Some progress now. I can remotely connect to the Live san server from the console on the DR San. So guess it has to be the console. I cant remember now from the install but is it possible to just install the console element alone.

[Anatoly (staff)]

I am connecting to 127.0.0.1:3261.

May sound silly, but I`ll still ask - you do trying to connect to the host, that is running on the same server, so as the Mgmt console, correct?

I have also tried connecting to the IP address of the host.

Are you sure that ports 3260 and 3261 are opened in FW and any antivirus is not blocking StarWind?
Also, can you confirm that the starwind service is running?

The device type is HD / virtual basic.

I`m assuming that you are running Basic Image file (correct me if I`m wrong please). If so, then you`ll have the short downtime during the upgrade.

I cant remember now from the install but is it possible to just install the console element alone.

Yes, it is possible - you just need to left the Mgmt concole checkbox be the only one that is checked in the installation wizard.