Installation error (when applying license)

[mshelley7]

Hi all,

I am having problems when installing Starwind Virtual SAN as when I apply the key during the installation I get the following error:

"Error reading license information from registry. License key information not found in the registry."

OS is Windows 2012 R2.

Key is the free 2 node license.

Does anyone have any ideas?

Cheers,
Matt

[Max (staff)]

Hello Matt,
Could you please let me know what is the extension of the license key you have?
Is it *.swk or *.swk- ?

[mshelley7]

Hi Max,
The license file is a *.swk file.
Regards,
Matt

[Anatoly (staff)]

What StarWind build do you have?
I am asking that because, old licence keys can be applied on any SW build, but new keys cannot be applied on old SW builds.

[videoadict]

Hi,

I've downloaded just now, Starwind VSAN (version 8 ) and asked for a free licence that I received also by email, although while activating I get the information: "License Information not found in the windows registry".

Care to help please?

Thanks.

[yaroslav (staff)]

Hi,

Please log a call with us by sending an email to support@starwind.com. Use this thread and 658143 as your references.