Welcome to StarWind Forum.
Software tolerates the failure of a host with the VM.
May I have a detailed description of your environment?
Are you sure that HA devices are synchronized between hosts (i.e., you created HA devices, not img files)?
See the recommended shutdown procedure
https://knowledgebase.starwindsoftware. ... installed/ under To restart the servers for installing software updates, hardware changes, etc:. Make sure that the prerequisites for restart are met before the shutdown.