Shared Storage Disruption on StarWind Free License Cluster

[2blucas]

Hello,

I am currently facing critical issues with my StarWind vSAN free license setup.

Setup Overview:
3 virtual machines acting as cluster nodes.
Network issues caused multiple server reboots.
Network issues have been resolved, but the shared storage has stopped functioning.

Symptoms Observed:

Web UI Issue:
On all 3 nodes, the Web UI displays:
Management service is starting. Please wait...

API Logs:
The following endpoints fail with timeout errors:
Log Analysis:
The Management Console logs (/var/log/starwind/starwind-san-and-nas-console/ManagementConsole.log) show repeated timeout errors for remote storage nodes:
ERROR | [RemoteStorageAppliance]: GetDtoStorageNode end with exception, nodeid 'FA830CDA-784A-11EF-BE93-452859475797', message: Request timeout error.

Additionally, nginx points /api requests to port 8100, but port 8100 is not listening on any of the nodes.
Initial Network Errors (Resolved):
Previous logs showed the following errors, but the related network issues have been resolved:
ERROR | [RemoteStorageAppliance]: GetDtoStorageNode end with exception, nodeid 'EE1783EA-784A-11EF-A1E8-31F9AB668896', message: No route to host

Disk Visibility Issue:
The shared storage disks are no longer visible, iscsi connector canot connect
I can still see the .img files in the storage directory, but I am unsure how to extract or recover the data from them.

Steps Taken So Far:
Network connectivity between all nodes has been verified and is operational.
Ports and services were checked, but port 8100 is not listening on any node.
System logs indicate issues with remote storage nodes and possible problems with the Management Service startup.

Please, how can I even access the data?
Thank you for your prompt assistance.
Best regards,

[yaroslav (staff)]

Hi,

Is it a CVM on Hyper-V? If so, please install Windows-based Management Console and check if any of the devices is synchronized.
If none is synchronized, try pinging CVM ips from another CVM.

[2blucas]

Hi Yaroslav,

Yes I'm using a CVM in proxmox.
I'm using 3 nodes proxmox v8.2.5, with HA.

"install Windows-based Management Console and check if any of the devices is synchronized."
Where can I get it?

Thanks,

[yaroslav (staff)]

Thanks for your update.

Where can I get it?

Go to the Gear-shaped menu and navigate to one of the tabs on the right there.
Rescan iSCSI initiator on Proxmox. See more on iSCSI syntax here https://support.citrix.com/s/article/CT ... uage=en_US.

[2blucas]

Sorry I don't understand.

I can't find the link to download the "Windows-based Management Console"
Can you please help
My issue is that the VM is stuck in GUI with "Management service is starting. Please wait...",

[yaroslav (staff)]

Please refresh the page.
Or, try closing the page and opening it again. Did it get stuck for all 3 VMs or just one?

[2blucas]

yes,
I've rebooted many times it's like this for more 12 hours

[yaroslav (staff)]

Please answer my questions above. I can't help without having answers.
1. Does ping work between nodes?
2. What does windows-based console say about sync statuses?
3. Did you try rescanning?

Thanks.

[2blucas]

1. Does ping work between nodes?
yes, works fine (administrator@SW-vSAN-PVE1:~$ sudo ping -f -c 100000 3 nodes) test ok be
2. What does windows-based console say about sync statuses?
I don't know what are you talking about.
3. Did you try rescanning?
how? Don't have access to gui, it says "Management service is starting. Please wait...",

[yaroslav (staff)]

1. Does ping work between nodes?
yes, works fine (administrator@SW-vSAN-PVE1:~$ sudo ping -f -c 100000 3 nodes) test ok be

Did you check it for ALL networks?

2. What does windows-based console say about sync statuses?
I don't know what are you talking about.

I mentioned it in this thread already.
Try https://starwindsoftware.com/tmplink/starwind-v8.exe
Once installed, please connect the servers.

3. Did you try rescanning?
how? Don't have access to gui, it says "Management service is starting. Please wait...",

I've also answered to this one ealier.
Rescan iSCSI initiator on Proxmox. See more on iSCSI syntax here https://support.citrix.com/s/article/CT ... uage=en_US